Our Policies
Effective Date: July 16, 2025
Last Updated: July 16, 2025
Diary of Queen Esther, a subsidiary of Shelena Racquel, LLC, is committed to respecting your privacy and safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website www.diaryofqueenesther.com, interact with us via any mobile application, or engage with our offline services. Collectively, these are referred to as our “Services.”
1. Consent
By using our website or purchasing from our store, you consent to the collection and use of your personal information for order processing, shipping, customer support, and, where permitted, marketing. If we seek to use your data for other purposes, we will request your express consent and provide an opt-out option.
You may withdraw your consent at any time by contacting us at Shelena@DiaryofQueenEsther.com.
2. What We Collect
We may collect:
• Name, email address, shipping/billing address
• Payment details (via third-party gateways)
• Order history and preferences
• Contact details for customer support
3. How We Use Your Information
• To process and fulfill your orders
• To communicate updates regarding your purchases
• To respond to inquiries or customer service requests
• For marketing (only if you’ve opted in)
4. Disclosure
We may disclose your information if:
• Required by law (e.g., subpoena, legal process)
• You violate our Terms of Service
• Needed to comply with payment processors or fraud prevention
5. Third-Party Services
We work with Shopify as our e-commerce platform. Other third-party services like payment processors (e.g., Shopify Payments, PayPal, USPS, etc.) will only access the data necessary to perform their functions. We recommend reviewing their individual privacy policies.
If you leave our website or are redirected to a third-party platform, their policies apply.
6. Security
We implement security protocols and encryption to protect your data. However, no online system is 100% secure. We cannot guarantee complete protection from breaches.
7. Your Rights
You may request to access, correct, amend, or delete any personal information we have about you by emailing Shelena@DiaryofQueenEsther.com.
8. Policy Updates
We may update this policy periodically. Any changes take effect immediately upon posting on the site. Material changes will be communicated via the website or email.
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Terms of Service (Updated 2025)
1. Overview
This website is operated by Diary of Queen Esther, a brand of Shelena Racquel, LLC. By using our site or purchasing from us, you engage in our “Service” and agree to the following Terms and Conditions.
2. Eligibility
By using this site, you confirm that you are at least the age of majority in your state/province or have given us consent to allow any of your minor dependents to use this site.
3. Prohibited Use
You may not use the site or our products for any unlawful purpose or violate any laws in your jurisdiction. Breach may result in immediate termination of service.
4. Modifications
We may change prices, descriptions, and services at any time without notice. We reserve the right to limit product sales per customer or cancel orders at our discretion.
5. Account Accuracy
You agree to provide current, complete, and accurate purchase and account information for all transactions. It is your responsibility to keep this information up to date.
6. Intellectual Property
All content (text, graphics, images, branding) is the intellectual property of Diary of Queen Esther and may not be copied or reproduced without written consent.
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Returns & Exchange Policy (Updated 2025)
All sale, seasonal, or clearance items are final sale. Due to the handcrafted nature of our products, we do not offer returns or exchanges unless a product arrives damaged or incorrect.
To qualify for a return (damaged/incorrect items only):
• Contact us within 5 days of receiving your order
• Provide your order number and photos of the damaged item
• Items must be unused and in their original packaging
We reserve the right to deny refund requests that do not comply with these conditions.
Please Note: We do not offer refunds for customer preference, scent dislikes, or skin reactions. Always patch-test before full use.
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Shipping & Handling (Updated 2025)
• Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays).
• Shipping Method: USPS Priority Shipping, UPS (2–3 business days)
• Shipping Rates: Calculated at checkout based on item weight and shipping destination.
• Tracking: A tracking number will be emailed once your order ships.
We do not guarantee delivery dates, especially for weather delays, USPS, UPS disruptions, or international customs delays. Shipping insurance is available at checkout for added protection.
Shipping Restrictions
We are unable to ship to:
• PO Boxes with expedited service
• APO/FPO addresses
• U.S. territories outside the contiguous states
Please Note: We are not responsible for:
• Packages marked “delivered” by USPS but not received
• Delays caused by third-party shipping providers
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Taxes
All applicable state and local taxes (8%) are calculated at checkout for orders within Ohio and other tax jurisdictions.
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Contact Us
Questions about our policies?
Email: Shelena@DiaryofQueenEsther.com